FAQ

Your order

We cannot modify or cancel an order. Returns are possible within 20 days except for personalized orders for which we cannot accept returns.

We launch orders within 24 to 48 hours, working days. This period may be extended during our commercial operations up to 7 working days.

Please note that orders are placed within the timeframes mentioned above, but delivery to the customer takes between 5 and 8 weeks after the order is confirmed, as some fabrics are rare and require a longer delivery time.

You can find your order in your Sakaïna account, under “my orders”.

When you place an order, you will also receive a confirmation email with your order number, remember to check your junk mail.

Delivery

Standard delivery is provided via DHL and is free of charge.

It may take up to 24 hours for your package to be tracked. After 24 hours, please contact our customer service by writing us an email at contact@sakaina.com

Once the order is validated, allow 5 to 8 weeks for your package to be shipped to you. This delivery time may vary depending on the fabrics, models and finishes desired.

At Sakaïna, we are firmly committed against "fast fashion" and its harmful effects on the environment. We reject ultra-consumerism and the mass production of poor quality clothing.

By producing only to order and maintaining minimal stock, our vision is to create superior quality, durable and timeless pieces.

Each garment is designed to be cherished and worn for years, combining aesthetics and durability.

This ethical choice may lengthen the time between ordering and receiving it, but guarantees fashion that respects the planet.

Yes, you will be kept informed of the progress of your order by email. You will know in real time when your suit is designed and ready to be shipped to you.

No, it is not possible to change the delivery method.

If you wish to change the delivery address, please contact us at contact@sakaina.com, we will be happy to facilitate your delivery.

You can have your order delivered to the workshop. We will arrange an appointment to hand over your order to you in person.

Our workshop is located at 102 route d'Arlon in Mamer, Luxembourg.

Payment

Do not hesitate to contact us by phone at +352 691 198 433 or by email at contact@sakaina.com.

You will be charged once your order has been validated.

You can pay by VISA, MASTERCARD, AMERICAN EXPRESS & APPLE PAY.